Raising a complaint
As a unit, our priority is the patient. We value every form of feedback as it enables us to learn and achieve higher standards of care. Therefore, in the event that concerns or complaints are raised, we take these matters seriously and ensure that policies and guidelines are adhered to in resolving matters amicably. Additionally, we consider referring the concerns to the Patient Advice and Liaison Service (PALS) for further attention.
Martha’s Rule
Martha’s Rule is a new patient safety initiative which gives seriously ill patients and their families easy access to a second opinion if their condition worsens, and they feel they are not being listened to.
You can read more about the Trust’s implementation of Martha’s Rule on our news page.
