Lucy joined the NHS as a graduate management trainee and progressed through roles in operations, performance and transformation. Lucy has significant experience in developing teams and leading change at team, division, trust and system level.
Lucy joined the East and North Hertfordshire NHS Trust in 2022 from Royal National Orthopaedic Hospital NHS Trust, where she led cultural change and operational improvement as Chief Operating Officer and Director of Strategy & Improvement. Lucy also led an innovative programme of mutual aid for North Central London Integrated Care System as part of its elective recovery programme.
In 2025 Lucy was elected to co-chair the NHS Providers national Chief Operating Officer Network.
Lucy is mum to two young men and lives in north London
